Genesys IVR Developers

Job Description
  • IVR app development exp on Genesys GVP (3+ years) using Nuance Speech Server, Nuance Dialog modules.
  • IVR call flow development on composer (3+ years).
  • Strong hands on skills like VXML/GRXML/Java/JavaScript/Web services.
  • Preferred to have experience on working with Nuance NLU grammars.
  • Preferred to have knowledge and experience in the design, configuration and implementation of Genesys 8. x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat.
  • Solid analytical skills, problem determination, and resolution recovery processes
  • Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
  • Bachelor degree with an emphasis on IS/IT or a minimum of 6 years of progressively responsible positions in contact center software, telecom and network technology
Preferred skills:
  • Possess current Genesys certifications
  • Experience integrating Genesys with third party applications including but not limited to Salesforce

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